We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item. Return Eligibility To qualify for a return, the item must be in its original condition—unused, unworn, with tags, and in its original packaging. A receipt or proof of purchase is also required. To initiate a return, please contact us at sfmarketplace.pk@gmail.com or +92 342 7762461. Once your return request is approved, we will provide a return shipping label and detailed instructions on how to send the item back. Please note that returns sent without prior approval will not be accepted. For any return-related inquiries, feel free to reach out to us at sfmarketplace.pk@gmail.com or +92 342 7762461. Damages and Issues Upon receiving your order, please inspect the item and contact us immediately if it is defective, damaged, or incorrect. We will assess the issue and take the necessary steps to resolve it. Non-Returnable Items Certain items cannot be returned, including: Perishable goods (e.g., food, flowers, plants) Custom or personalized products Personal care items (e.g., beauty products) Hazardous materials, flammable liquids, or gases Additionally, sale items and gift cards are non-returnable. If you have any concerns about a specific item, please contact us for clarification. Exchanges For a quick exchange, we recommend returning the item first. Once your return is accepted, you can place a new order for the desired product. Refund Process Once we receive and inspect your returned item, we will notify you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days. Please keep in mind that banks or credit card companies may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at sfmarketplace.pk@gmail.com or +92 342 7762461.